Club Policies2016-10-24T09:30:38+00:00
CLUB POLICIES

Gaming Policy
These Best Practice Guidelines represent an approach where the environment in which gambling is conducted minimises harm and meets community expectations. Registered Clubs aspire to achieve a harm minimisation objective in their gambling operations by:

  • Providing gambling services and practices that conform to all applicable Acts and Regulations.
  • Promoting responsible gambling practices that conform to local community standards and expectations.
  • Establishing a patron complaint resolution process.
  • Implementing policies to encourage responsible practices in advertising and promotions related to gambling and ensure compliance with relevant legislation.
  • Developing a policy that ensures all legislative requirements related to cheque cashing, payment of winnings and financial transactions are implemented and encourages patrons to develop responsible practices in the use of finances for gambling purposes.
  • Introducing procedures for handling personal information relating to gambling patrons in a club to protect their rights of privacy.
  • Establishing a pleasant and safe gambling environment.
  • Informing and training staff on legislative requirements, harm minimisation issues, the risks of not complying with legislative requirements or not adopting and practising harm minimisation strategies and taking appropriate steps to promote patron and employee care.
  • Club Bondi Junction RSL encourages patrons to take responsibility for their gambling activity. The Club has procedures in place for self-exclusion that can be used to assist you if you think you have a problem with gambling. The scheme is voluntary and the Club would be pleased to discuss this with you. For further information about this Club’s self-exclusion procedure or for support or advice, pleased contact the Manager on duty.
  • Informing patrons and staff of the club’s responsible gambling policy and program, the nature of gambling products and the availability of support services for problem gamblers.
  • Developing links between the club and relevant community organisations that will provide support and advice for problem gamblers and their families.

Smoking Policy
Smoking, Passive Smoking, The Reduction Of Exposure To Environmental Tobacco Smoke Within The Club House At Club Bondi Junction RSL.

Preamble
The guide lines below set out Club Bondi Junction RSL policy to reduce and encourage the reduction of Environmental Tobacco Smoke (ETS) and smoke free areas within the club environment.
The House Policy has been developed in recognition of the Occupational Health & Safety Act 1983, the Smoke Free Environment Act 2000 and the Smoke Free Environment Regulation 2000. Consultation meetings between the OH&S committee, management, staff and the Board of Directors of Club Bondi Junction RSL address the factors in reducing (ETS) and developing smoke free areas.

Policy Goals
The purpose of this policy shall be to encourage non-smoking, educate members and employees of Club Bondi Junction RSL in regard to the consequences of passive smoking and environmental tobacco smoke and the significant benefits of supporting the policy.

What is environmental tobacco smoke (ETS)?
ETS is a combination of exhaled mainstream smoke and side stream smoke. Mainstream smoke is the smoke that smokers inhale directly from their cigarette. Exhaled mainstream is the smoke that smokers exhale.
Side stream smoke comes from the end of a lit cigarette and contains much higher levels of many carcinogens and other toxic substances than exhaled mainstream smoke. Eighty five percent (85%) of ETS in an average room is side stream.
ETS has been found to be a potential irritant to eyes and respiratory tract and, to many people, has an offensive odour. It increases the chance of contracting or aggravating a range of illness including:

  • Cardio-vascular disease
  • Lung Cancer
  • Asthma
  • Acute irritation of the respiratory tract
  • Bronchitis and pneumonia

Guidelines for reducing ETS
Occupational Health and Safety Act and Safety Act and Smoke-Free Environment Act 2000 and Regulation, Club Bondi Junction RSL has a duty of care to provide a safe and healthy work environment for all employees and complying with regulation.
Consultation will take place with representatives on the Club’s Occupation Health & Safety committee and management to develop and implement of workplace program on smoking and identify smoke free areas within the Club. Through the committee employees will be educated of the objectives of this policy and be able to inform members and patrons of the obligations within the Act.
Members and patrons will be informed of the Club’s policy through the Club’s media lines.

Review
The Club and the OHS Committee will review this policy periodically to comply with legalisation.

Privacy Policy

Club Bondi Junction RSL
Club Bondi Junction RSL Ltd ABN 87 001 057 594 (the Club) and our related entities appreciate that privacy is very important to people. The Club has adopted this Privacy Policy as we recognise the right of our members and guests to keep their personal information private. This Privacy Policy covers the Club’s treatment of personally identifiable information that we collect or hold. Like many other organisations, the Club must comply with the National Privacy Principles contained in the Privacy Act when dealing with personal information.

The Information We Collect
The Club will collect general information about you, such as your name, address, contact details and other Clubs you belong to when you apply for membership to the Club. This information is required under the Corporations and/or Registered Clubs Acts. We may also collect this and other types of personal information, such as your membership number, during the course of dealing with you, for example when you wish to obtain goods or services from the Club and when you participate in contests and promotions or return feedback forms. In the interests of security and safety, and the comfort of members and guests, the Club also operates video cameras within the Club premises and may collect personal information in the course of investigating complaints or pursuing disciplinary proceedings.
Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to accept your application for membership or provide you with access to our services..
Users can generally visit the Club website without revealing who they are or other personal information. The Club will not collect any personal information about visitors to the website except when they knowingly provide it.

How We Use Your Information
The Club will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information as follows:

  • to establish and maintain your membership to the Club, including displaying in the club and in some cases disclosing your name and address (as required by law) and providing you with newsletters, quarterly magazines, annual reports and other information necessary to allow you to play an active role in the Club, such as information about candidates standing for election to the board of the Club;
  • to provide the products or services you have requested from the Club;
  • to answer your inquiry;
  • to register you for events, promotions or competitions;
  • in accordance with the Constitution of the Club;
  • to assist us to make the Club’s sites, services and products more valuable to our members and guests;
  • for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications;
  • to third parties where we have retained those third parties to assist us to operate the Club and provide the products or services you have requested, such as marketing consultants and promotions companies, catering and event coordinators, businesses operating from our premises, website hosts and IT consultants, electronic gaming organisations, and our professional advisers such as management consultants, lawyers and accountants; and
  • to different parts of the Club Bondi Junction RSL to enable the development and marketing of other products and services and to improve our customer service in general.

Access to Your Information
You can request access to the personal information that the Club holds about you by contacting the Club’s Privacy Officer as set out below. We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount for providing access.
If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

Security
The Club will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not a secure method of transmitting information. Accordingly, the Club cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to This Privacy Policy
The Club may amend this Privacy Policy from time to time.

Contacting Us
If you would like any further information, or have any queries, problems or complaints relating to the Club’s Privacy Policy or our information handling practices in general, please contact our Privacy Officer by e-mailing info@clubbondijunction.com.au, calling 02 9389 5333 or writing to Club Bondi Junction RSL, 1-9 Gray Street, Bondi Junction NSW 2022.

Responsible Service of Alcohol

  • This Club recognises that it is against the Law to serve any person to intoxication.
  • This Club recognises that it is against the Law to serve or supply alcohol to any person under the age of 18.
  • This Club recognises that it is against the Law to allow intoxicated, disruptive or violent behaviour to occur on the premises.
  • This Club seeks to ensure that no harm comes to patrons as a result of our service of alcohol.

The following Policies and Procedures have been adopted to ensure the responsible service of alcohol.
A range of drinks are offered on these premises. These include a range of non-alcoholic beverages. This Club does not seek to encourage rapid or excessive consumption of alcohol through pricing. Low alcohol beers and non-alcoholic beverages are stocked and promoted. Staff have been acquainted with this House Policy and trained to implement it. If such patrons continue to order alcoholic beverages, the staff member will contact the senior staff person on duty and alert them to the patrons current or impending of intoxication. The senior duty staff person will determine whether or not service should be refused. If service is refused, the senior duty person will politely explain to the patron(s) that the Club cannot legally serve alcohol to the point of intoxication.

Under Age Drinking
This Club has surveillance procedures designed to detect under age persons seeking to enter the premises.
If a staff member believes that a person who is ordering or being supplied alcohol, is under 18 years of age, they will politely request proof of age (Passport, Photo Proof of age cards or photo Drivers Licence).
If the person is less than 18 years of age, or refused to produce identification, staff will refuse service and request Senior Duty Staff Member to ask person to leave Club premises.
An incident book is maintained to record all occasions on which proof of age identification is required

Disruptive, Violent or Intoxicated Behaviour
This Club does not allow intoxicated persons to enter Club premises.
If a staff member becomes aware that a person’s behaviour is becoming disruptive or violent, they will notify the Duty Manager.
If the behaviour is not reduced, the Duty Manager or designated staff person will require the person(s) to leave the Club premises.
As a last resort, Police will be called to remove person(s).
An on the spot fine of $550 could be imposed if person(s) fail to leave when asked- Maximum Court Fine $5,500.

Driving with illegal blood alcohol concentration
Staff members will seek to discourage persons who appear to have a blood alcohol concentration higher than the legal limit from driving.
The Club offers a number of services designed to discourage drinking and driving. These services include: Making of alternative transport arrangements; holding of car keys in a safe place; and overnight parking facilities.

Refusal of Service
If service of alcohol is refused to members or guests, the staff members refusing service will emphasise that the individuals patronage is greatly valued. The staff member will then inform the member or guest that further service of alcohol is illegal and could jeopardise the Club’s Liquor Licence.
All staff have been informed about the House Policy on responsible service of alcohol and adequately trained to support this policy.
This Club seeks to publicise and promote its position on Responsible Serving Practices.